Terms and Conditions
Licence to use this website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Neither we nor any third parties provide any warranty or guarantee as to the timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Limitations and exclusions of liability.
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature or for personal injury resulting from negligence.
- We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
- We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
- We will not be liable to you in respect of any loss or corruption of any data, database or software.
- We will not be liable to you in respect of any special, indirect or consequential loss or damage.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
You agree and acknowledge that this website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, appearance, all texts, graphics, photographs, copyright, trademarks and any other intellectual property. Reproduction of this material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Law and jurisdiction.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Personal data and confidentiality.
All confidential information, including payment details, are held securely. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
Via this website
This website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payments made via this website are processed by Shopify Inc. Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Items may be purchased by phone. Please contact me using the website Contact Form and I will call you within 48 hours to discuss your requirements. Payment for purchases ordered by phone can be paid upon receipt of the invoice and must be paid within 7 days. Phone orders can be paid by cheque (in pounds sterling only) or bank transfer.
Items will be reserved for one week following the order confirmation and will be dispatched either within 7 days after full payment has been received, or after any required export licenses have been granted.
Third party providers.
The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
Items will be dispatched either within 7 days after full payment has been received, or after any required export licenses have been granted. Please note that every effort will be made to meet the delivery times and dates required, however no liability is accepted for any costs, expenses or damages arising from any delay.
Please see our Delivery and Returns page for more information.
The authenticity of the letters and documents offered is guaranteed. Should you be in any way dissatisfied with your purchase, items may be returned within six weeks of delivery and a full refund will be made upon receipt of the returned item. The item must be received by Richmond Autographs in the same condition as when dispatched.
Inspection and notice of damaged goods.
Please ensure that you inspect the goods immediately upon delivery and satisfy yourself that the item/s are delivered in the expected condition. If you detect any damage please ensure you notify us immediately.
Cancellations and returns.
In accordance with the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for up to 14 days after the day upon which you receive the goods.
To cancel your order you must inform us in writing by using our Contact Form. The item must be posted to the address below, and we will then refund the total amount paid for the item/s. All items must be re-packed as they were received. Refunds will be made using the same form of payment that was initially used to make the purchase, within 30 days of cancellation.
Contact and company information.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us at:
Richmond Autographs, PO Box 925, Richmond, TW9 9FT, United Kingdom.
None of the above Terms and Conditions affect your statutory consumer rights.